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Refilling Stations FAQs

Cost Saving FAQs

Saving each of you £25,000

Which would you rather have; a large deposit for a house or bottled water and other soft drinks? Think about it. The average person will spend £25,000 on bottled water and associated soft drinks in their lifetime. The directors and owners of the bottled water companies were raised on tap water because bottled water did not exist when they were growing up. Why then are they now saying that bottled water is better for us? Because they care or because they want..
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How much does bottled water cost compared to tap water?

Thames Water calculates that its tap water costs around 0.097p a litre – or around 1p for a bucket of water.  Bottled water costs on average 500 times more than tap water, the equivalent of paying £1,500 for a pint of beer or glass of wine.
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Environment FAQs

Compostable plastics not as ‘green’ as they sound.

Compostable and biodegradable plastics (e.g. Belu Water) are advertised as the ‘green’ alternative to the PET plastic bottle.  But in reality they can’t be composted, except using specialised industrial composting plants (which we don’t have in the UK), and they can’t be recycled either.  In fact, if biodegradable plastic (PLA) bottles end up in a normal batch of PET recycling it becomes contaminated, meaning the whole lot has t..
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How much plastic bottle waste does the UK produce?

The UK consumes 18 billion plastic bottles each year, and since only a quarter of these are recycled this means 38 million plastic bottles end up in landfill every single day!
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What happens to the plastic bottle once we are done with it?

Most end up in the wheelie bin – destination either: Landfill - a finite resource which is rapidly becoming exhausted, is unsustainable, costly and where the empty bottles will stay buried for millennia. Or increasingly they will be sent for incineration - leading to more pollution and more CO2.  Only about 1 in 4 water bottles actually end up being recycled. Sadly all too many bottles never really die – they somehow end up in the sea – floa..
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How long do plastic bottles take to decompose?

Three quarters of all plastic bottles end up in landfill where they can take up to an incredible 450 years to decompose.
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What percentage of plastic bottles are recycled?

Only 25% of plastic bottles are recycled.  That means three out of four end up in landfill, around 14 billion per year.
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Is recycling plastic the answer?

Collecting plastics in home recycling bins fosters the belief that, like aluminum and glass, these will be converted into new similar objects. From one glass bottle we can make another glass bottle of similar quality, in an economic manner.  However this is not the case with plastic. The best we can hope for plastics is that these will be turned into other products such as doormats, textiles, plastic lumber, etc. These products will still end at some point in the..
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How do plastic bottles damage the environment?

Because of the transporting and packaging involved, bottled water has a much higher carbon footprint per litre than tap water – more than 300 times the CO2 emissions per litre in the case of some imported brands. Thames Water calculates that a litre of its tap water accounts for 0.0003kg of CO2. Fossil fuels are also used in the packaging of water. The most commonly used plastic for making water bottles is polyethylene terephthalate (PET), which is..
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Tap Water FAQs

I never drink tap water; think again!

People are forever saying to me 'But I don't like tap water'.  Well maybe the facts below will help you to change your mind. Ice Everybody likes ice in their drinks but are you aware that the ice making machines in pubs, cafes and restaurants are plumbed into the mains? Yes, tap water. Frappes Those fancy iced fruit frappes from your local coffee house chain, that you pay around £3.00 each for, are made from 90% tap water (sorry ice!..
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Where does tap water come from?

The UK water industry has 1,584 boreholes, 666 reservoirs and 602 river abstractions – two-thirds of our water comes from surface water and one-third from groundwater.
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How do I know my tap water is safe?

Independent tests show UK tap water is among the safest in the world.  It undergoes hundreds of taste tests every year, and is checked 30,000 times a year for chemicals and bacteria.  The Drinking Water Inspectorate (DWI) reported a 99.96% compliance with standards by UK water companies in 2010. The DWI independently regulates all water companies in England and Wales.  The DWI acts on behalf of the Secretary of State for the Department of Environmen..
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Isn't bottled water safer than tap water?

No, not necessarily, the Natural Resources Defense Council (NRDC) conducted a four-year review of the bottled water industry and the safety standards that govern it, including a comparison of national bottled water rules with national tap water rules, and independent testing of over 1,000 bottles of water.  Their conclusion is that there is no assurance that just because water comes out of a bottle it is any cleaner or safer than water from the tap.  And in ..
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But bottled water tastes better doesn't it?

No. Studies have shown that most people can’t tell the difference between bottled water and tap water in blind taste tests.  There are regional variations in the taste of UK tap water.  As water journeys through the ground it picks up minerals such as calcium and magnesium.  If you find that you don’t like the taste of your home's tap water you could try using a water filter or placing a covered jug of water in the fridge for a few h..
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Is it true that tap water is recycled?

As a finite resource, all water (including the water that ends up in bottles) will have been used in some capacity before, however, the actual proportion of water which might have been ingested before it enters supply is tiny.  Two-thirds of our water comes from surface water and one-third from underground water sources.  Water in rivers undergoes natural purification processes that continue in raw water storage reservoirs. All of the water abstracted from r..
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Is it true that tap water contains hormones?

No. Analysis of water abstracted from rivers, in storage reservoirs and in tap water has shown no detectable levels of hormones. Laboratory studies have shown that current water treatment processes would be very effective at removing hormones - if they were present.
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Is flouride added to my tap water?

Fluoride is added to some tap water supplies (not all).  The decision on whether to add Fluoride is down to your Local Strategic Health Authority.  You can contact your local water supplier to find out what their policy is.  Fluoride occurs naturally in soils and rocks and can therefore be found in raw water.  In actual fact, many bottled waters also have low levels of Fluoride.  Bottled water companies are required to state this on their labe..
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Where can I go for more information on tap water?

The DWI is the governing body for all water companies in the UK and should be able to provide you with more information about the tap water supplied to your home.  Visit their website at http://dwi.defra.gov.uk/.
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Bottled Water FAQs

What's in my plastic bottle and how does it get there?

All drinking waters available in the United Kingdom without exception are treated or processed in some way; this includes natural mineral and spring waters. There is a common misconception that bottled water is in some way pure straight out of the ground when it has been processed using methods to remove harmful elements such as arsenic, bacteria, manganese and sulphur. Natural Mineral Water: Water originating from an underground water table, deposit or aquifer wh..
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How many bottles of water are sold in the UK each year?

In 2010 UK consumers each drank around 33 litres of purchased bottled water - whether it was fizzy, mineral or just ‘purified’ tap water under a different name. The market for bottled water in the UK alone has grown to over 2 billion litres a year and is worth around £1.44 billion. Worldwide bottled water consumption is estimated at over 155 billion litres a year, enough water to fill 62,000 Olympic swimming pools.
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Did you know 30% of bottled water sold in UK supermarkets is tap water?

Thirty percent of bottled water sold in UK supermarkets is actually just tap water, usually under names such as table water or Scottish water etc.
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Health FAQs

Isn't bottled water better for you than tap water?

No.The British Nutritional foundation found that bottled water was no better for you than tap water.  The French senate actually advises people who only drink bottled water to mix up their brands because all of the minerals found in bottled waters can be damaging to your health in high doses.  In the US a study found nearly 38 different contaminants in 10 brands of bottled water.
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Are plastic and aluminium bottles safe?

Plastic bottles are made from oil and come in hundreds of different types. Most bottled water companies use PET to manufacture their bottles. These bottles now carry information on the labels stating that the plastic compounds used are for single use bottles and should not be reused. This is because plastics start to breakdown under UV light from the moment you buy them, releasing toxins into the contents. There is also the issue of how many months, even years, these ..
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Products FAQs

Why stainless steel?

We spent two years choosing the material to be used for manufacturing our lifebottle. We examined all of the options but only one material, stainless steel, could provide a realistic product that would indeed last your lifetime. Stainless steel is used in hospitals, kitchens and restaurants because of its fantastic durability and hygienic properties.  It's very easy to clean.  We choose one of the best grades, 304, for our lifebottles rather th..
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What makes the lifebottle different from other reusable bottles?

The bottles have a unique lid which is exclusive to the lifebottle.  The lid contains a special compartment for storage of our effervescent flavoured tablets (taptabs) so you can add some flavour to your tap water for only 9p a go.  The lifebottles also have a twin wall with vacuum insulation which keeps the drink cool for up to 20 hours.
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Does the lifebottle really keep drinks colder for longer?

Yes.  We conducted two experiments to see how water heats up when left in a lifebottle compared to a plastic bottle and a single skin aluminium bottle. Whilst the water in both the plastic bottle and the single skin bottle rapidly increased to the same temperature as the outside air (21°C ), the water in the lifebottle did not increase more than 4°C even when left in the sun on a hot day. Click here for full details.
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What else can I use the lifebottle cap for?

As well as being a special compartment for storage of our flavoured effervescent taptabs the compartment can also be used for storing money, vitamins, lip balm, sweets or whatever you like!
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How big are the lifebottles?

The lifebottles come in four sizes, 350ml (24cm tall by 7cm wide), 500ml (28cm tall by 7cm wide), 700ml (32cm tall by 8cm wide) and 1 litre (34cm tall by 9cm wide).
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Where can I buy a lifebottle?

You can purchase our amazing lifebottle through our online shop or at one of our selected stockists.  Find your nearest stockist here.
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Can the lifebottles be recycled?

When you have finished with your lifebottle please take it to your local charity shop so that it can be reused, or return the lifebottle to us and we will donate it to a good cause.
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Can I get my logo onto the lifebottles?

Yes, for larger orders you can have the lifebottles branded with your logo and choice of pantone colour.  Contact us for more information.
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What are taptabs?

taptabs are flavoured effervescent tablets for those who don’t want just refreshing tap water.  Keep a few taptabs in the special compartment in the cap of your lifebottle and when you fill up simply take a tablet from the compartment and drop it into your water.  A delicious drink for only 9p.
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What's in taptabs?

taptabs are sugar free. Ingredients: Citric Acid, Sodium Bicarbonate, Natural Fruit Flavouring (Powder)*, Sorbitol, Lactose, Acesulfame K, Aspartame, Flavourings.  Contains a source of phenylalanine. *Except Sea-buckthorn flavour which contains Natural Sea-buckthorn Flavouring.
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What are lifebottle ice sticks?

You know those blue plastic picnic blocks you put in the freezer?  Well this is our version to super chill your drinks.  Only our ice stick is not made from plastic but the finest 304-grade stainless steel.  Just screw one into the cap and you will have super chilled drinks for up to four hours.
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Do I need a different size ice stick for different sized lifebottles?

No, one size fits all.
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Shop FAQs

How much does delivery cost and how long does it take?

Postage is calculated based on the number of items in your shopping cart.  Your order should arrive within 3-5 working days for UK orders, international orders could take longer. No. Of Items UK Europe Worldwide 1 – 3 items £3.50 £6.58 £10.79 ..
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Is my payment secure?

We use the secure payment system PayPal for all our transactions.
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How do I change or cancel my order?

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. If you'd like to add products to your order, please place a new order for these items. If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 020 7713 0538 between 09.00am and 17.00pm Monday - Friday or email us at sales@tapwater.o..
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Where's my order?

Your items should arrive 5-7 working days after you placed your order.  If 7 days have passed since you placed your order and it hasn't arrived, or arrives incomplete please email us at sales@tapwater.org or call us on 020 7713 0538 between 09.00am and 17.00pm, Monday - Friday.
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My order arrived but is missing an item or damaged

If your order arrives incomplete or if an item is damaged please email us at sales@tapwater.org or call us on 020 7713 0538 between 09.00am and 17.00pm, Monday - Friday.
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Can I return an item if I change my mind?

We want you to be happy with your purchase. If you're not, just return the product to us, and we'll exchange or refund it. Please see below for products excluded from this policy. Please include the reason for the return and whether you'd like a refund or a replacement. Or alternatively email us at sales@tapwater.org or call us on 020 7713 0538 between 09.00am and 17.00pm, Monday - Friday. It's important that returned items are in the best poss..
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Wholesale returns procedure

All wholesalers wishing to return un-sold goods will be given a 100% refund on their purchase price from Tap Water Ltd provided the products are returned in excellent condition and still in their original packaging.
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Miscellaneous FAQs

What does the law say about providing tap water?

As of 6th April 2010, all premises licensed to sell alcohol and those with a club premises certificate are legally required to ensure that customers have access to free tap water.
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What is PET and PLA plastic?

PET (Polyethylene Terephthalate) This is the stuff that holds bottled water and soft drinks.  It’s a common polymer which makes strong, shatter-resistant and cheap plastic.  Of course, like all traditional plastics, it's a petroleum based product, making it a burden on both resources and landfills.  It's one of the most recyclable plastics, so that burden has been reduced as communities have increased their recycling participation, but s..
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What do biodgradable, oxo-degradeable and compostable actually mean?

Degradable / Oxo-degradeable Oxo-degradable plastics are conventional plastics made from petrochemicals. The difference is that oxo-degradable plastics have small concentrations of additives (usually metal salts) that cause them to degrade at an accelerated rate. These plastics will usually be labeled as ‘degradable’, ‘oxo-biodegradable’ and sometimes even ‘biodegradable’ or ‘oxo-biodegradable’.  It is not possibl..
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